Purchase Information

Purchasing

Depending on availability, purchases may be made either directly through our website or over the phone.

Product Availability

Anna Perena products available for purchase online are subject to availability. As we are predominantly a walk in store and only buy a limited number of pieces per style to maintain exclusivity, the styles may sell out very quickly. Our advice is, if you see something you love, buy it! It may not be available tomorrow.

Very occasionally a purchase may be made and the particular item may have sold in the store at the same time. If we cannot fulfil your order, you will be informed by email and a full refund given.

We reserve the right to limit the quantity of products we supply; supply only part of the order; or divide orders up. We also reserve the right to alter the terms of duration of special offers or sale promotions. Each client may make unlimited online purchases unless otherwise stated.

Pricing and Payment Options

Whilst we aim to ensure all pricing is correct on our website, errors may occur. If we discover an error in the price of the items you have ordered, we will inform you and give you the option of reconfirming your order at the correct price, or cancelling it if you so wish. If we are unable to contact you, we will treat the order as cancelled.

Title to any products on this website, and risk of loss or damage transfers to you on delivery of the products, providing we have received payment in full.

Prices displayed on the website are in pounds sterling. We accept the following forms of payment via PayPal:

PayPal
  • MasterCard
  • Maestro
  • Visa
  • Visa Electron
  • American Express
  • Direct Debit

The transaction will be charged to your card only after you card details have been verified and have received credit authorisation. If payment is made, but merchandise cannot be provided, a full refund will be given.

Shipping and Delivery

For security reasons Anna Perena online may require a signature on delivery. In addition, items will not be sent to PO Box addresses.

At present all purchases are shipped via Royal Mail. Orders are usually processed Monday to Friday (excluding bank holidays), and we try to ship purchases verified before 1200 pm on the same day and those verified after this time the following working day. Anna Perena cannot be held responsible for unanticipated postal delays.

Return Policy for Online Purchases

Anna Perena wants to ensure your complete satisfaction. For online purchases, we will accept for refunds (excluding postage costs) merchandise not worn used or damaged, with all tags still attached, when accompanied by the original sales receipt.

Refunds may only be issued in the same form as payment was made. Full price merchandise must be returned within 14 days of the date of delivery; however sale merchandise must be returned within 7 days of the date of delivery. Shipping costs are non-refundable. Please note that a different return policy applies for in-store purchases.

Upon receipt of returned merchandise, every effort will be made to ensure a promt refund, and an email will be sent to you to advise you when the refund is complete.

Changes and Cancellations

If you wish to cancel or modify you order, please contact us as soon as possible. We will make every effort to accommodate your request, however once a product has left our premises for shipping, the transaction cannot be stopped. In This case, please refer to our returns policy. If you would like to purchase a different product please visit our website or contact us by telephone.

Anna Perena Guarantee

At Anna Perena we guarantee that, to the best of our knowledge, our products are sourced from companies that operate in an ethical manner, and are produced to a very high standard.

Gift Cards

If you wish to send an Anna Perena gift card to somebody who lives near to the store, you can order them for any amount online to be sent, nicely packaged, to the recipients address. At present gift cards may only be redeemed on purchases made in the Anna Perena store.